Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website or mobile-responsive platform
• Place an order for delivery or pickup
• Sign up for our newsletter or promotional communications
• Participate in surveys, contests, or promotions
• Contact our customer service team
• Apply for employment or franchise opportunities

This information may include:

• Name, email address, phone number, and delivery address
• Payment information (processed securely through our payment processors)
• Order history and preferences
• Demographic information (when provided voluntarily)
• Employment information (for job applicants)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website or use our online ordering platform, certain information is collected automatically, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referral source and entry/exit pages
• Date and time of visits
• Click patterns and interaction with our site
• Location information (if location services are enabled on your device)

We collect this information using cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy section.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

2.1 Provide and Improve Our Services

• Process and fulfill your orders
• Maintain and service your account
• Provide customer support
• Improve our website, products, and services
• Develop new products, services, and features
• Analyze usage patterns and trends

2.2 Marketing and Communication

• Send promotional offers, newsletters, and updates about our products and services
• Communicate about your account or orders
• Respond to your comments, questions, and requests
• Deliver personalized content and recommendations
• Conduct surveys and collect feedback

2.3 Security and Legal Compliance

• Protect the security and integrity of our services
• Detect and prevent fraudulent transactions and activities
• Comply with legal obligations
• Enforce our terms and conditions
• Resolve disputes and troubleshoot problems

3. Disclosure of Your Information

We may share your personal information in the following situations:

3.1 Service Providers

We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

• Payment processors
• Delivery partners
• Customer support services
• Email and communication platforms
• Analytics providers
• IT and hosting providers

3.2 Franchisees

As a franchise-based organization, we share information with our franchisees to fulfill orders, provide customer service, and maintain quality standards throughout our Canadian locations.

3.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We maintain physical, electronic, and procedural safeguards, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular security training for employees
• Monitoring for suspicious activities

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information provided below.

5. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

5.1 Access and Information

You have the right to request information about the personal data we hold about you and to access a copy of your personal information.

5.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

5.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

5.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

5.5 Data Portability

You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format.

5.6 Objection

You have the right to object to our processing of your personal information in certain circumstances.

5.7 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions in any marketing email we send
• Updating your communication preferences in your account settings
• Contacting our customer service team

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

6. Cookie Policy

6.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

6.2 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

6.3 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

We will make every effort to resolve your concerns promptly and thoroughly.